Refund Policy

The short version

If you have bought tutoring hours or sessions and have not used them, you can have your money back within 14 days of purchase. Sessions we have already delivered are not refundable.

Packages and course enrolments

• Within 14 days of purchase: we refund any hours or sessions you have not yet used, in full.
• After 14 days: unused hours remain on your account and can still be booked, but are no longer refundable.
• Prepaid hours expire one year after purchase. Your account shows the expiry date for each package. Hours that expire unused are not refundable, so book them before then. If you are close to the deadline and need more time, contact us.
• Sessions already delivered are not refundable. If you cancel a booked session before it takes place, the credit returns to your account rather than being lost.

Memberships

You can cancel a recurring membership at any time. Cancelling stops future billing; the period you have already paid for runs to its end, and the hours included in that period stay available until it does. We do not part-refund a period that has already begun.

Manage or cancel a membership from your account dashboard.

Sessions we cancel

If we cancel a session and cannot offer a reasonable alternative time, the credit returns to your account, or we refund it on request, regardless of the 14-day window.

How to request a refund

Email taimir.scoremax@gmail.com from the address on your account, or use our contact form, telling us which purchase you would like refunded. We aim to respond within 14 business days.

Approved refunds are returned to the original payment method through Stripe. Your bank typically takes a further 5 to 10 business days to post the funds.

Statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law in the State of Florida, United States.